Accessibility statement


IMPORTANT NOTICE: This website is being redesigned in autumn 2021 and the non-compliant accessibility issues highlighted in this statement will not be present in the new site, which will be fully accessible. In the meantime, we apologise for any inconvenience in using the current site but hope that the advice contained in this statement is helpful.

View the site your way

There are several customisation options for your browser and device that could help you use this website and other websites more effectively. 

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

•          If you are experiencing issues with accessing information or using the website

•          If you find an accessibility problem not listed on this statement

•          If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working on. The table below include areas that are non-accessible for the following reason(s):

Page

Error Description

 

All

Elements when navigating via keyboard across the site do not have a visible focus indicator to determine the current element with focus.

The non-compliant accessibility issues in this statement will not be present in the new site, which will go live by the end of 2021.

Home Page

The skip to content link is not the first element to receive focus on the page, and receives focus after the main content, as well as the 'skip to content' link is also cut off slightly from view in a web browser.

 The non-compliant accessibility issues in this statement will not be present in the new site, which will go live by the end of 2021.

 

All

When viewing all pages on the site with no CSS, an empty button with no inner text is presented to the user in the header. On the home page only, when viewing the page with no CSS, the menu links are not accessible using the tab key as they do not receive focus.

The non-compliant accessibility issues in this statement will not be present in the new site, which will go live by the end of 2021.

All

Using keyboard controls to navigate the site, the menu options in the menu bar do not automatically collapse when focus is received.

The non-compliant accessibility issues in this statement will not be present in the new site, which will go live by the end of 2021.

Home Page

When viewing the site at 320 pixels viewport width and 200% zoom, the menu items are keyboard focusable but receive keyboard focus as the last elements on the page.

 

Some text-based web content does not meet the minimum colour contrast ratio requirements.

 The non-compliant accessibility issues in this statement will not be present in the new site, which will go live by the end of 2021.

 

 

 

 

COVID-19 economic recovery

One link on the page does not have discernible text for a screen reader which describes purpose and is announced only as a "link" when using a screen reader.

The non-compliant accessibility issues in this statement will not be present in the new site, which will go live by the end of 2021.

KNP Board

PDF document for the 'KNP board terms of reference' has some accessibility issues. Some images do not have alternative text for screen readers and the document does not have a title for screen reader technology. The document if published before 23rd September 2018 is exempt from accessibility regulations and does not need to be made accessible.

This document was published before this date; however, new terms of reference will be published on the new site and this document replaced then. The new site will go live by the end of 2021.

Biodiversity opportunity areas

PDF document for the 'East Kent Woodlands Downs Opportunity Area Statement' has some accessibility issues. Some images do not have alternative text for screen readers and the document does not have a title for screen reader technology. The document does not have a primary language specification and the tab order has not been defined for keyboard navigation. The document if published before 23rd September 2018 is exempt from accessibility regulations and does not need to be made accessible.

This document was published before this date; however, it will be replaced with an accessible version (or removed) on the new site which will go live by the end of 2021.

Value of nature and the health & wellbeing of people

The flyer PDF document for 'The Value of Nature to the Health & Wellbeing of People' has some accessibility issues. Some images do not have alternative text for assistive technologies. A tab order in adobe has not been defined for keyboard navigation, and both a primary language and title is not defined in the document for assistive technologies. The document if published before 23rd September 2018 is exempt from accessibility regulations and does not need to be made accessible.

This document was published before this date; however, it will be replaced with an accessible version (or removed) on the new site which will go live by the end of 2021.

 

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

Any PDF’s published before 23rd September 2018 are exempt from digital accessibility legislation, but we will be reviewing, changing, or reviewing these in due course.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

•          Links to non-KCC websites

•          Content/functionality on our website

•          Content hosted on other websites, such as social media sites.

Preparation of this accessibility statement

This statement was prepared on 28.07.21.

This website was last tested in December 2020. The test was carried out by Kent County Council.