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Accessibility statement

We want everyone who uses our website to be able to find, read and understand our content.

We create content to meet the WGAG 2.1 accessibility standards.  All the content we create is compatible with assistive technology.

View the site your way

There are several customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

PDF Documents

Justification for a Biodiversity Net Gain target of 20% in Kent – Document has no title in file properties (WCAG Guideline 2.4.2).

Kent Nature Partnership Biodiversity Strategy – Document has no title in file properties. Document has 21 or more pages and has no bookmarks. Incorrect tab order which could lead to confusion. Not all images have alternative text to them. Ensure that all tables have headers to them (WCAG Guideline 1.1.1, 1.3.1, 1.3.2, 1.4.3, 2.4.1, 2.4.2 & 2.4.5).

Viability Assessment of Biodiversity Net Gain in Kent – Document has no title in file properties. Not all content is tagged and in tags tree or marked as an artifact. Not all annotations are tagged and in tags tree or marked as an artifact. Incorrect tab order which could lead to confusion. Not all images, multimedia, annotations, 3D models have alternative text to them. Ensure that all tables have headers to them. Tables don’t contain the same number of columns in each row and rows in each column (WCAG Guideline 1.1.1, 1.3.1, 1.4.3, 1.4.5, 2.4.2 & 2.4.3).

We are working to fix these issues by September 2023.

If you find something that does not work that we missed, remember to contact us.